Refund Policy
Last Updated: September 21, 2026
At Ascend, we want you to feel confident when subscribing to Premium. This Refund Policy explains when refunds may be issued for Ascend Premium subscriptions.
1. First-Time Premium Purchases
If you are purchasing Ascend Premium for the first time, you may request a full refund within 7 days of your initial purchase.
After the 7-day period has passed, the purchase is generally non-refundable unless otherwise required by applicable law or covered by one of the circumstances described below.
2. Accidental Subscription Renewals
Renewal payments are generally non-refundable, except in cases such as accidental renewal, duplicate charges, unauthorized charges, technical issues, or where required by law.
3. Other Eligible Refunds
Refunds may also be issued in circumstances including:
- Duplicate charges caused by a billing error
- Verified unauthorized charges
- Significant technical issues that prevent you from accessing or using Premium
- Any situation where a refund is required by applicable law
4. Cancellations
You may cancel your Premium subscription at any time.
Cancellation prevents future subscription charges but does not automatically provide a refund for the current billing period. You will generally retain access to Premium through the end of the period you have already paid for.
5. App Store Purchases
If you subscribed to Ascend Premium through the Apple App Store or another third-party app marketplace, your purchase may be subject to that platform's refund policies and procedures.
For purchases made through Apple, refund requests must generally be submitted directly to Apple.
6. How to Request a Refund
To request a refund, contact Ascend Support with:
- The email address associated with your Ascend account
- The date of the charge
- The reason for your refund request
Refund requests should be submitted within the applicable refund period described above.
Ascend will review eligible requests and, when approved, process the refund to the original payment method.
Email: AscendJournalApp@gmail.com
7. Refund Processing
Approved refunds are returned to the original payment method. The time it takes for the funds to appear in your account depends on your payment provider or financial institution.
8. Changes to This Policy
Ascend reserves the right to update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Your continued use of Ascend after an updated Refund Policy becomes effective means that you acknowledge the updated policy.
9. Contact
If you have questions about this Refund Policy or need to request a refund, please contact Ascend Support.
Email: AscendJournalApp@gmail.com
Website: https://ascendtradingjournal.com
Last Updated: September 21, 2026
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